Jean Houston Shore, Author
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Monthly Archives: March 2008
What Could Go Wrong At Burger King – and At Your Company
Every business, even the corner hamburger joint, faces a wide variety of risks. A recent SEC filing from Burger King itemized 27 important risk areas investors should understand. While your company may not be in the retail food business, many … Continue reading
Posted in leadership
Tagged Burger King, contingency plans, leadership, regulations, risk management
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Problem-Focused Coping Helps Dominic Get His Day
Dominic’s Day is an fabulous example of how problem-focused coping behaviors sometimes spread to create a greater good. My colleague, Bill Kovach, connected me with this website, pointing out that it explained a “worthy cause.” Only later did I connect … Continue reading
Posted in coping skills, leadership, motivation
Tagged coping skills, heart transplant, hypertropic cardiomyopathy, leadership, motivation
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When Superstars Lose Their Motivation
“I don’t think I’ve got anything else left to give. I know I can play, but I don’t want to.” This was quarterback Brett Favre’s tearful admission days ago as he announced his retirement from the Green Bay Packers. Though … Continue reading
Trust Me: Here’s Some Feedback
One of the most pervasive productivity-sapping workplace habits I see is something I call “truth reluctance.” Lots of people know something should be said, but no one is willing to step up and get the issue out in the open. … Continue reading
Posted in feedback, leadership, motivation
Tagged feedback, leadership, restructuring, trust, truth
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Crisis Management: Are You Causing Your People to Freak Out?
It’s true that during crises people become real. Some corporate managers, recognizing this, have habitually practiced “crisis creation” during staff meetings, hoping to improve performance. Here’s how it typically goes. At the weekly staff meeting, a worried-looking leader flings a … Continue reading
Posted in leadership, motivation, performance measures
Tagged leadership, motivation, performance measures
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Four Types of People Who Can’t Hear Feedback
I’ve said before that “Feedback is the food work teams live on.” If a group can’t give (and receive) honest performance feedback, productivity gains are just about impossible. While there is a simple model you can use for giving feedback … Continue reading
Leading Employees Who Aren’t Coping Well
The man spoke urgently, throwing his words together much faster than usual, a short burst of syllables followed quickly by a torrent. His father, it seemed, had died weeks before. Even though the passing wasn’t unexpected, my friend was feeling … Continue reading