June 2009 brought about the publication of Jean’s work on how trainers can understand and use statistics more effectively. Big thanks to editor Justin Brusino who was invaluable in helping this come about.

Interested in statistics? Contact us and we will send you a copy free of charge.

As children we learned to look both ways at railroad crossings; the school bus driver would sometimes wait for an eternity for us to be quiet. Making sure to do everything she could to keep us safe from an coming train, our leader looked carefully and listened intently for danger signals.

Your workplace may be sending danger signals to you, too. Sometimes coping problems come from personal situations and affect only one or two team members. When that’s the case you should coach the employees individually. But sometimes, thanks to a more widespread disturbance like a merger or industry meltdown, coping challenges saturate your whole work unit.

Here are twelve signs your workplace may face a coping crisis:

Fretting: In normal times, moaning, whining and moping are not appreciated or tolerated. If fretting behavior becomes so widespread that it begins to seem normal, it’s time to intervene. (more…)