Jean on Problem Solving

Practical solutions for real-world business problems: Includes motivation and engagement, feedback, performance measures, coping skills and reward/recognition.

Entries for the ‘coping skills’ Category

12 Signals of a Workplace Coping Crisis

As children we learned to look both ways at railroad crossings; the school bus driver would sometimes wait for an eternity for us to be quiet. Making sure to do everything she could to keep us safe from an coming train, our leader looked carefully and listened intently for danger signals.
Your workplace may be sending [...]

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Holding Up the Behavior Mirror Takes Guts

Recently I ran across a letter I wrote but never sent. It was addressed to an industry acquaintance I worked with periodically. I wasn’t sure she would be able to “hear” what I was trying to say; I imagined that my letter might just make the situation worse. So I never sent the letter.
Here was [...]

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Why Maintaining Workgroup Boundaries Matters

Georgia may be taking Tennessee to court. The goal? Move the state line 1.1 miles to the north, back to the 35th parallel that marked Georgia’s northernmost boundary when
Tennessee became a state in 1796. It turns out that a mapmaker, James Camak, incorrectly calculated the line and marked it with a stone boundary marker in [...]

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Custodial Care of Your Company’s Most Valuable Asset

While the term custodian often refers to the person who cleans and maintains a building, custodian can also mean one who safeguards and protects any company asset. For example, a custodian bank holds equities and bonds in safekeeping, all the while collecting and disseminating information about the condition of those assets to interested others. For [...]

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Problem-Focused Coping Helps Dominic Get His Day

Dominic’s Day is an fabulous example of how problem-focused coping behaviors sometimes spread to create a greater good. My colleague, Bill Kovach, connected me with this website, pointing out that it explained a “worthy cause.” Only later did I connect the dots and realize that Bill is little Dominic’s grandfather.
As I’ve written before, when there [...]

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Leading Employees Who Aren’t Coping Well

The man spoke urgently, throwing his words together much faster than usual, a short burst of syllables followed quickly by a torrent. His father, it seemed, had died weeks before. Even though the passing wasn’t unexpected, my friend was feeling the loss. And the worst part about it, he said, was that the family, [...]

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Jean Houston Shore on How to Solve Business Problems

In over twenty years of working with clients in various industries, I’ve seen some of the same problems pop up over and over. This blog will allow me to share some of those problems (and their potential solutions) with a wider audience. Feel free to comment here, whether you agree or disagree with my conclusions.Some [...]

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