Jean on Problem Solving

Practical solutions for real-world business problems: Includes motivation and engagement, feedback, performance measures, coping skills and reward/recognition.

Entries for the ‘leadership’ Category

ASTD Publishes Jean’s Work

June 2009 brought about the publication of Jean’s work on how trainers can understand and use statistics more effectively. Big thanks to editor Justin Brusino who was invaluable in helping this come about.
Interested in statistics? Contact us and we will send you a copy free of charge.

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12 Signals of a Workplace Coping Crisis

As children we learned to look both ways at railroad crossings; the school bus driver would sometimes wait for an eternity for us to be quiet. Making sure to do everything she could to keep us safe from an coming train, our leader looked carefully and listened intently for danger signals.
Your workplace may be sending [...]

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Why Maintaining Workgroup Boundaries Matters

Georgia may be taking Tennessee to court. The goal? Move the state line 1.1 miles to the north, back to the 35th parallel that marked Georgia’s northernmost boundary when
Tennessee became a state in 1796. It turns out that a mapmaker, James Camak, incorrectly calculated the line and marked it with a stone boundary marker in [...]

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Competent to Collaborate: Your 10 Point Inspection

Transmissions, pistons, and filters rarely get top billing on car commercials but everyone knows that a failure in one of these can quickly require a tow truck. Service departments organize their maintenance of your complicated vehicle by inspecting each of the important systems regularly. Just like your car’s systems work together, your work group harnesses [...]

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The Great Race and Business Measures

Did you know scientists have almost perfected cars that can drive themselves? What an exciting advance that will be when it finally happens. Think elders who no longer have to turn in their licenses as vision fades. Think fewer accidents caused by drivers trying to eat, shave or talk on the cell phone. [...]

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Custodial Care of Your Company’s Most Valuable Asset

While the term custodian often refers to the person who cleans and maintains a building, custodian can also mean one who safeguards and protects any company asset. For example, a custodian bank holds equities and bonds in safekeeping, all the while collecting and disseminating information about the condition of those assets to interested others. For [...]

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What Could Go Wrong At Burger King – and At Your Company

Every business, even the corner hamburger joint, faces a wide variety of risks. A recent SEC filing from Burger King itemized 27 important risk areas investors should understand. While your company may not be in the retail food business, many of these risk areas will apply in your situation as well. Below is a list [...]

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Assumed Agreement: Why Speaking Up Immediately Matters

Barack Obama is engaged in “damage control” these days as he seeks to distance himself from his pastor’s incendiary remarks. While Obama’s eloquence will probably carry his campaign well past this media event, the situation provides an excellent example of a particularly difficult tightrope leaders walk. On one hand, a leader works hard to motivate [...]

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Problem-Focused Coping Helps Dominic Get His Day

Dominic’s Day is an fabulous example of how problem-focused coping behaviors sometimes spread to create a greater good. My colleague, Bill Kovach, connected me with this website, pointing out that it explained a “worthy cause.” Only later did I connect the dots and realize that Bill is little Dominic’s grandfather.
As I’ve written before, when there [...]

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When Superstars Lose Their Motivation

“I don’t think I’ve got anything else left to give. I know I can play, but I don’t want to.” This was quarterback Brett Favre’s tearful admission days ago as he announced his retirement from the Green Bay Packers. Though Favre’s timing may have been a surprise to some, the move from top performer to [...]

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