Jean Houston Shore, Author
developed by Jhack
Category Archives: leadership
Should You Work with Friends – Part 2
Here are three more reasons you might not want to hire your friend after all. Continue reading
Posted in feedback, leadership, performance measures, teamwork
Tagged anti-fraternization, objectivity, team effectiveness
Leave a comment
ASTD Publishes Jean’s Work
June 2009 brought about the publication of Jean’s work on how trainers can understand and use statistics more effectively. Big thanks to editor Justin Brusino who was invaluable in helping this come about. Interested in statistics? Contact us and we … Continue reading
Posted in leadership, performance measures
Tagged ASTD, ASTD Press, Jean Houston Shore, publishing, statistics
Leave a comment
12 Signals of a Workplace Coping Crisis
As children we learned to look both ways at railroad crossings; the school bus driver would sometimes wait for an eternity for us to be quiet. Making sure to do everything she could to keep us safe from an coming … Continue reading
Posted in coping skills, feedback, leadership, teamwork
Tagged coping, crisis, danger, feedback, leading, teamwork, tempers
2 Comments
Why Maintaining Workgroup Boundaries Matters
Georgia may be taking Tennessee to court. The goal? Move the state line 1.1 miles to the north, back to the 35th parallel that marked Georgia’s northernmost boundary when Tennessee became a state in 1796. It turns out that a … Continue reading
Posted in coping skills, leadership
Tagged boundaries, coping skills, ego, Georgia, James Camak, Jean Houston Shore, leadership, Tennessee, Tennessee River
1 Comment
Competent to Collaborate: Your 10 Point Inspection
Transmissions, pistons, and filters rarely get top billing on car commercials but everyone knows that a failure in one of these can quickly require a tow truck. Service departments organize their maintenance of your complicated vehicle by inspecting each of … Continue reading
Posted in feedback, leadership, motivation, teamwork
Tagged feedback, leadership, team building, teamwork
Leave a comment
The Great Race and Business Measures
Did you know scientists have almost perfected cars that can drive themselves? What an exciting advance that will be when it finally happens. Think elders who no longer have to turn in their licenses as vision fades. Think fewer accidents … Continue reading
Posted in leadership, performance measures
Tagged customer satisfaction, measures, metrics, performance, quality, Robots, scorecard
Leave a comment
Custodial Care of Your Company’s Most Valuable Asset
While the term custodian often refers to the person who cleans and maintains a building, custodian can also mean one who safeguards and protects any company asset. For example, a custodian bank holds equities and bonds in safekeeping, all the … Continue reading
Posted in coping skills, feedback, leadership, motivation
Tagged assets, employees, leadership, safeguarding
1 Comment
What Could Go Wrong At Burger King – and At Your Company
Every business, even the corner hamburger joint, faces a wide variety of risks. A recent SEC filing from Burger King itemized 27 important risk areas investors should understand. While your company may not be in the retail food business, many … Continue reading
Posted in leadership
Tagged Burger King, contingency plans, leadership, regulations, risk management
Leave a comment
Problem-Focused Coping Helps Dominic Get His Day
Dominic’s Day is an fabulous example of how problem-focused coping behaviors sometimes spread to create a greater good. My colleague, Bill Kovach, connected me with this website, pointing out that it explained a “worthy cause.” Only later did I connect … Continue reading
Posted in coping skills, leadership, motivation
Tagged coping skills, heart transplant, hypertropic cardiomyopathy, leadership, motivation
2 Comments