Jean Houston Shore, Author
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Category Archives: performance measures
BP Franchisees: What They Should Have Known About Risk
It is no surprise that oil giant BP is facing tough times thanks to what many call gross mishandling of the oil spill. But as the small sign taped to a neighborhood AM/PM store’s gas pump points out, entrepreneurs are … Continue reading
Posted in performance measures, risk management, work behaviors
Tagged ampm, BP franchisees, oil spill
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When Beef Prices Soar, Convince People to Eat Chicken
If you watch commercials with any interest at all, you’ll soon notice an absence of “Where’s The Beef?” spots from fast food chains. Perhaps the ads will tout the taste, convenience or even health benefits of non-beef choices. But mark … Continue reading
Posted in leadership, performance measures, work behaviors
Tagged beef prices, chicken, input prices
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American Samoa, Tuna and Concentration of Risk
A quick look at recently released Gross Domestic Product (GDP) estimates from the Bureau of Economic Analysis (BEA) highlights a big problem for American Samoa; they’ve got all their eggs in one basket – er, can of tuna. When you … Continue reading
Posted in leadership, performance measures
Tagged american samoa, gross domestic product, risk concentration, tuna
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Should You Work with Friends – Part 2
Here are three more reasons you might not want to hire your friend after all. Continue reading
Posted in feedback, leadership, performance measures, teamwork
Tagged anti-fraternization, objectivity, team effectiveness
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ASTD Publishes Jean’s Work
June 2009 brought about the publication of Jean’s work on how trainers can understand and use statistics more effectively. Big thanks to editor Justin Brusino who was invaluable in helping this come about. Interested in statistics? Contact us and we … Continue reading
Posted in leadership, performance measures
Tagged ASTD, ASTD Press, Jean Houston Shore, publishing, statistics
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The Great Race and Business Measures
Did you know scientists have almost perfected cars that can drive themselves? What an exciting advance that will be when it finally happens. Think elders who no longer have to turn in their licenses as vision fades. Think fewer accidents … Continue reading
Posted in leadership, performance measures
Tagged customer satisfaction, measures, metrics, performance, quality, Robots, scorecard
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Crisis Management: Are You Causing Your People to Freak Out?
It’s true that during crises people become real. Some corporate managers, recognizing this, have habitually practiced “crisis creation” during staff meetings, hoping to improve performance. Here’s how it typically goes. At the weekly staff meeting, a worried-looking leader flings a … Continue reading
Posted in leadership, motivation, performance measures
Tagged leadership, motivation, performance measures
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Jean Houston Shore on How to Solve Business Problems
In over twenty years of working with clients in various industries, I’ve seen some of the same problems pop up over and over. This blog will allow me to share some of those problems (and their potential solutions) with a … Continue reading
Posted in coping skills, feedback, leadership, motivation, performance measures, reward and recognition
Tagged feedback, leadership, motivation
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